Shared Hosting Agreement (SHA)
Sioure Enterprise, provides web hosting to a large number of clients. We have a responsibility to protect each client and provide the best services available. The following guidelines have been established to insure this intent is met.
Sioure Enterprise ("The Company") agrees to furnish services to the Subscriber, subject to the following TOS (Terms of Services). From herewith in this TOS and AUP, the usage of "us", "we", "our", "ours" shall constitute reference to Sioure Enterprise, the usage of "you", "your", "they", "them" shall refer to clients / customers of Sioure Enterprise.
Use of company services constitutes acceptance and agreement to the company's AUP as well as the company's TOS (Terms of Services). All provisions of this contract are subject to the TOS (Terms of Services) of Sioure Enterprise and AUP (Acceptable Use Policy). The AUP may be changed from time to time at the discretion of the Company. Subscriber understands that change to the AUP by the Company shall not be grounds for early contract termination or non-payment.
Disclosure: The AUP specifically prohibits the use of our service for illegal activities. Therefore, Subscriber agrees that the Company may disclose any and all subscriber information including assigned IP numbers, account history, account use, etc. to any law enforcement agent who makes a written request without further consent or notification to the Subscriber.
Commercial Advertising- Email (SPAM): Spamming, or the sending of unsolicited email, from a Sioure server or using an email address that is maintained by Sioure Enterprise is STRICTLY prohibited and will qualify your site for immediate deactivation with no refund. Sioure will be the sole arbiter as to what constitutes a violation of this provision. Additionally claims investigated by Sioure about spam from any of our users or users of theirs, will be fined and billed for such work. The fee for such an instance if you are found to be at fault is $.50 per email sent and up to a $500 fine per incident.
Server abuse: Any attempts to undermine or cause harm to any Sioure server or customer of Sioure is strictly prohibited. Sioure holds no responsibility for the use of our clients' accounts. Any account that abuses server resources and is not corrected, calls for immediate de-activation without any refund of payments made thus far. Any site using what we deem to be using excessive cpu cycles or any resources that cause strain to other sites may also be offered new terms.
IP Ownership: If we assign a Customer to an Internet Protocol address for Customer's use, the right to use that Internet Protocol address shall belong only to us, and Customer shall have no right to use that Internet Protocol address except as permitted by us at our sole discretion in connection with the Services, during the term of this Agreement. We shall maintain and control ownership of all Internet Protocol numbers and addresses that may be assigned to Customer by us, and we reserve the right to change or remove any and all such Internet Protocol numbers and addresses, in its sole and absolute discretion. Our allocation of IP addresses is limited by ARIN's new policies.
Contact & Billing Information: You must provide us with, and keep current, good contact information for you. E-mail and telephone contacts are required, fax contact information is encouraged.
Domain Registrations and New Orders: You are also requesting us to register your site for you when selecting "new domain" in the order form of our site. We will use aletianic.com to register such services for you on your behalf and ensure the correct name servers are used saving you time and money. All domain registrations are NON-REFUNDABLE.
Billing and Fees: Subsequent payments are due on the anniversary date of the month for that month's service. Resellers resold client payments are due on the 1st day of every month. Accounts not paid by due date are subject to a $7.50 late fee. Service will be interrupted on accounts that reach 5 days past due. Service interrupted for nonpayment is subject to a $200.00 reconnect charge for dedicated clients and $10 reconnect charge for shared clients. Service will be terminated on accounts that reach 15 days past due. If any terms or conditions are failed to be followed the account in question will be automatically deactivated. All credit card accounts are to be automatically billed on their anniversary date unless otherwise requested by the client. We are not responsible for any fees accessed on the client by their bank as a result of the client's account being invoiced.
Disputes and Failure to Pay: All overcharges or billing disputes must be reported within 60 days of the time the dispute occurred. If you dispute a charge to your credit card issuer that, in Sioure Enterprise's sole discretion is a valid charge under the provisions of the TOS and /or AUP, you agree to pay an "Administrative Fee" of not less than $50 and not more than $150. The Company may temporarily deny service or terminate this Agreement upon the failure of Subscriber to pay charges when due. Such termination or denial will not relieve Subscriber of responsibility for the payment of all accrued charges, plus reasonable interest and any collection fees.
Refunds: All payments are NON-REFUNDABLE! The only exception to this policy is the shared hosting 30 day money back guarantee. All annual plans, both shared, dedicated, and co-location, are NON-REFUNDABLE! All payments for dedicated, co-location, or related services are NON-REFUNDABLE!
Free Domain Offers: Domain names will be transferrable only after the 30 Day Guarantee period has ended.
Cancellation: All cancellations must be made from your My Account control panel. Submit a cancellation support ticket from the control panel. While there are no cancellation fees, you must cancel prior to your next billing cycle. Payments made up to your cancellation date are not refundable unless you're canceling within the 30 day guarantee period . This does not include any added support or service fees you have contracted us to provide. We reserve the right to remove any account without advanced notice for any reason at any time without prior notice.
SLA and Credit for uptime: All users are subject to the terms off this TOS (terms of service), our AUP (acceptable use policy), and our SLA (service level agreement).
Liability and Warranty: We are not responsible for any damages your business may suffer. We do not make implied or written warranties for any of our services. Sioure Enterprise denies any warranty or merchantability for a specific purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by us. The client acknowledges that the service provided is of such a nature that service can be interrupted for many reasons other than the negligence of the company and that damages resulting from any interruption of service are difficult to ascertain. Therefore, client agrees that the company shall not be liable for any damages arising from such causes beyond the direct and exclusive control of the company. You further acknowledge that the company's liability for its own negligence may not in any event exceed an amount equivalent to charges payable by the client for services during the period damages occurred. In no event shall the company be liable for any special or consequential damages, loss or injury.
Refusal of Service: We reserve the right to refuse, cancel, or suspend service at our sole discretion.
Modifications: These terms may be modified at any time and without notice. All users previous and new clients are always subject to the newest terms posted here at all times. It is the end users responsibility to be aware of the latest terms of service and other policies at all time. It is our responsibility to provide these policies in a ready and readable form. We may or may not elect to post updates to our policies in various mediums available including but not limited to; email, forums, ticket systems, and chats.